At Umano Medical, we believe that exceptional care starts with exceptional support. As a Technical Support Specialist, you’ll be on the front lines of our mission—ensuring that patients and caregivers receive the reliable, high-quality service they deserve. You’ll be the go-to expert for resolving technical issues, supporting our customers, and keeping our equipment running smoothly in hospitals and care facilities across the country.

This is more than a technical role—it’s an opportunity to be part of a passionate, purpose-driven team that’s committed to improving healthcare outcomes. If you’re hands-on, solutions-oriented, and thrive in a collaborative environment, we’d love to hear from you.

Key Responsibilities

Customer Service & Technical Support

• Respond to and manage service calls, ensuring timely and effective resolution of customer issues.
• Perform on-site repairs and preventive maintenance at hospitals and other customer locations.
• Provide technical support to service technicians, subcontractors, and hospital staff.

Training & Communication

• Deliver training to service technicians and, when needed, to hospital technical staff.
• Handle customer service requests and complaints using established tools, processes, and documentation.
• Maintain clear and thorough documentation of all service cases and customer interactions.

Parts & Inventory Management

• Process orders for service parts and follow up from request to resolution, ensuring customer satisfaction.
• Monitor and manage parts inventory, including packaging, shipping, receiving, inspection, and inventory counts.

Cross-Functional Collaboration

• Work closely with the Engineering Department to report product-related issues and customer feedback.
• Collaborate with other departments on after-sales service projects and process improvements.
• Contribute to the development and compliance of service procedures and instructions.

Hands-On Operations

• Participate in local operations including container unloading, parts handling, and other warehouse activities.
• Take initiative in all other related tasks that support the smooth operation of our service and support functions.

Life at Umano Medical  

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests. 

Requirements 

• Diploma in mechanical or manufacturing engineering or equivalent
• Minimum 2 years experience in a similar role
• Problem-solving skills
• Ability to read blueprints
• Experience in after-sales or customer service
• Experience in product repair and technical support
• Knowledge of Office Suite, Outlook
• Technical knowledge of products
• Willingness to travel
• Autonomus/Ressourceful
   

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.  

Come live the Umano Experience!