General information
Reference
2025-374
Publication date
15/07/2025
Position description
Departments
Technical service / Client relationship
Job title
Technical Support Specialist
Contract type
Permanent
Contractual hours
Full-time
Job description
Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.
More specifically, here’s what your day might look like
- Support clients and technicians both on-site and remotely in resolving product-related issues
- Collaborate with the Quality department to address issues observed in the field
- Develop repair procedures and prepare estimates based on damage assessments and identified equipment issues to support field technicians
- Stay alert to product improvements that could enhance the customer and technician experience, and propose initiatives to the product improvement team
- Document service calls and ensure follow-ups with clients regarding completed repairs
- Contribute to the development of departmental tools to support company growth and improve team efficiency
- Occasionally travel to client sites to perform repairs, deliveries/installations, or provide technical training
Life at Umano Medical
Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. Come live the Umano Experience!
Profile
Essential qualifications
- Bachelor's degree in Mechanical or Manufacturing Engineering, or equivalent education/training
- Minimum of 3 years of relevant experience
- Strong problem-solving skills
- Based in Western Canada or the United States
- Ability to read and interpret technical blueprints
- Experience in product repair and providing technical support
- Willingness to travel as needed
Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. Come live the Umano Experience!
Meta Title
Technical Support Specialist / Umano Medical | Western Canada or United States
Meta Description
Service | Client Service | Mechanics | Solving problems | Customer service |
URL Umano
https://carrieres.umanomedical.com/en-ca/career/jobs/technical-support-specialist/
Position location
Job location
America, Canada, Western Canada, British Columbia
Location
Western Canada or United States
Location
Remote