Are you a highly-motivated, self-starter who is driven and competitive?  Are you looking to join a high-performing team that is strategically capturing market share with an innovative platform in one of the top growth spaces in health care? If strategic growth, with a high customer focus and integrity are core components of your career path, then look no further than Umano Medical!                

• Account Management: Manage and nurture relationships with accounts, ensuring high levels of customer satisfaction and retention.
• Sales Growth: Identify opportunities to expand sales within existing accounts and acquire new customers. Meet and exceeds sales goals.
• Customer Support: Provide exceptional customer service, addressing inquiries, manage service calls, ensuring customer problems are addressed and resolved and ensuring timely service to all customers.
• Participate in training technical and clinical staff in hospitals.
• Collaboration: Work closely with the sales team, marketing, service and product development to align account strategies with company objectives.
• Support product deliveries and commissioning (handling up to 50 lbs)
• Follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction
• Repair products at customer sites
• Maintain documentation for all service cases or service requests
• Monitor and analyze parts and demo inventory
• Perform all other related tasks

Requirements

• Bachelor's degree in a related field, or any combination of experience and training relevant to the position
• Minimum of 3 years of experience in account management in the medical device industry (atout).
• Strong relationship-building and customer service skills.
• Excellent communication and problem-solving abilities.
• Ability to read technical drawings
• Experience in after-sales service or customer support
• Experience in product repair and technical support
• Willingness to travel
• Proficiency in CRM software and office productivity tools.